01Introduction
Welcome to KanhaiJewels. This Privacy Policy describes how KanhaiJewels ("we," "us," or "our"), located at Shop No 6, Urban Trade Center, Prahladnagar Road, Prahladnagar, Ahmedabad, Gujarat 380015, India, collects, uses, discloses, and protects information that you provide to us when you visit our store, use our services, or interact with us through any digital or physical channel.
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. By using our services, visiting our showroom, or interacting with us online, you agree to the terms described in this Privacy Policy.
This policy applies to all personal data collected through our website, contact forms, in-store interactions, telephone calls, emails, WhatsApp communications, and any other means through which you may engage with KanhaiJewels.
02Information We Collect
We collect various types of information in connection with the services we provide. The categories of personal information we may collect include:
Personal Identification Information
- Full name and title
- Date of birth (when required for verification)
- Photographs (when provided for custom design purposes)
- Government-issued identification (for high-value purchases as per regulatory requirements)
Contact Information
- Email address
- Mobile phone number
- WhatsApp contact number
- Home or billing address
- Delivery address
Transaction & Purchase Information
- Purchase history and order details
- Payment method (card type, last four digits — we do not store full card numbers)
- Invoice and receipt information
- Exchange and return history
- Custom order specifications and design preferences
Digital & Technical Information
- IP address and browser type
- Device type and operating system
- Pages visited and time spent on our website
- Referring website or source
- Cookie and tracking data (see Cookies section)
Communication Preferences
- Your preferences for receiving marketing communications
- Language and notification settings
- Feedback and reviews you provide
03How We Use Your Information
We use the personal information we collect for the following purposes:
Service Delivery
- Processing and fulfilling your jewellery purchases and custom orders
- Providing after-sales service, maintenance, and support
- Facilitating jewellery exchange and buyback services
- Sending purchase confirmations, receipts, and delivery updates
Customer Communication
- Responding to your enquiries, questions, and requests
- Sending appointment reminders and follow-up communications
- Notifying you about your order status and readiness
- Sharing important updates about your account or transactions
Marketing & Promotions
- Sending promotional offers, new collection announcements, and special events
- Sharing seasonal and festive offers relevant to your preferences
- Conducting customer satisfaction surveys and loyalty programmes
Legal & Compliance
- Complying with applicable laws, regulations, and legal obligations
- Maintaining records as required by financial and tax authorities
- Preventing fraud, unauthorized transactions, and security threats
- Resolving disputes and enforcing our agreements
Business Improvement
- Analysing customer preferences to improve our product offerings
- Conducting research and analysis to enhance our services
- Training staff to better serve our customers
04Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third parties only in the following circumstances:
- Service Providers: We may share information with vendors who assist us in operating our business, such as payment processors, delivery partners, and IT service providers, who are contractually bound to protect your data.
- Legal Compliance: We may disclose information when required by law, court order, or governmental authority, including tax and regulatory bodies.
- Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction.
- Communication Partners: With your explicit consent, we may share your contact information with authorized communication service providers (such as My Inbox Media ®) for delivering SMS, email, RCS, and WhatsApp communications.
- Protection of Rights: We may disclose information to protect the rights, property, or safety of KanhaiJewels, our customers, or others.
All third parties with whom we share data are required to maintain appropriate security measures and may only use your data for the specific purpose for which it was shared.
05Notification and Communication Consent
By accepting this policy, you acknowledge and consent to receive notifications and promotional communications from us through various channels, including but not limited to email, mobile push notifications, SMS, RCS (Rich Communication Services), WhatsApp, or any other digital communication platforms.
These communications may include, but are not limited to:
- New jewellery collection launches and product updates
- Special offers, discounts, and festive promotions
- Order confirmation, shipping updates, and delivery notifications
- Appointment reminders and service updates
- Exclusive member benefits and loyalty rewards
- Important account and policy updates
- Survey requests and feedback forms
Communication Channels
We may communicate with you via the following channels, subject to your consent and applicable regulations:
- Email: Promotional emails, newsletters, and transactional communications
- SMS: Short message service alerts, OTP, and promotional texts
- WhatsApp: Order updates, custom design communications, and promotional messages
- RCS (Rich Communication Services): Enhanced messaging with images, offers, and interactive content through Google RCS platform
- OBD (Outbound Dialling): Automated voice calls for important updates and offers
- Push Notifications: Mobile or browser notifications for real-time updates
Opt-Out Rights
If you prefer not to receive such updates or marketing communications, you may opt out at any time by:
- Contacting us directly at info@kanhaijewels.shop
- Calling us at +91 97225 38879
- Clicking the unsubscribe link in any email communication we send
- Replying STOP to any SMS communication
- Visiting our showroom and informing our staff of your preference
Please note that opting out of marketing communications will not affect transactional communications related to your orders, purchases, or legal obligations.
06Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse usage patterns, and deliver relevant content. Cookies are small text files placed on your device when you visit our website.
Types of Cookies We Use
- Essential Cookies: Required for the basic functionality of our website
- Analytics Cookies: Help us understand how visitors interact with our website
- Marketing Cookies: Used to deliver relevant advertisements and offers
- Preference Cookies: Remember your settings and preferences
You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse or delete cookies through their settings.
07Data Security
We take the security of your personal information very seriously and implement appropriate technical and organisational measures to protect it against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- SSL/TLS encryption for all data transmitted through our website
- Secure storage of all customer records and transaction data
- Restricted access to personal data on a need-to-know basis
- Regular security audits and vulnerability assessments
- Staff training on data protection and privacy best practices
- Physical security measures at our premises
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information.
08Your Rights
Subject to applicable law, you have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of any inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data (subject to legal obligations)
- Right to Restriction: Request restriction of processing of your personal data
- Right to Data Portability: Request transfer of your data to another service provider
- Right to Object: Object to processing of your data for marketing purposes
- Right to Withdraw Consent: Withdraw your consent to communications at any time
To exercise any of these rights, please contact us at info@kanhaijewels.shop. We will respond to your request within 30 days. Some requests may be subject to our verification of your identity.
09Third-Party Links
Our website or communications may contain links to third-party websites, social media platforms, or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit through links provided by us.
10Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at info@kanhaijewels.shop and we will take steps to remove such information.
11Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary based on:
- The nature of the data and the purpose for which it was collected
- Legal and regulatory requirements (typically 7 years for financial records)
- Our legitimate business interests and dispute resolution needs
- Your consent and communication preferences
When data is no longer required, we will securely delete or anonymize it in accordance with our data disposal procedures.
12Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by posting the updated policy on our website with a new "Last Updated" date and, where appropriate, by sending you a notification via email or SMS.
Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.